Shipping policy
Last updated: September 12, 2026
At LUM+, we are committed to providing a reliable and straightforward shipping experience. Please review the information below regarding order processing, delivery times, tracking, and potential delays.
PROCESSING TIME
All orders are processed within 1–2 business days after purchase.
Orders placed on weekends or public holidays will begin processing on the next business day.
SHIPPING TIME
Estimated delivery time is 5–8 business days after your order has been processed.
Please note that delivery times are estimates and may occasionally vary depending on the carrier, destination, customs processing, weather conditions, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow a few business days for tracking information to begin updating after your order has been dispatched.
SHIPPING DELAYS
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier disruptions, customs processing, weather conditions, high shipping volumes, or other circumstances outside our control.
If your order appears to be delayed, please contact us at Contact@trylum.com and our customer support team will assist you.
DELAYED OR LOST ORDERS
If your order is significantly delayed, please contact our customer support team so we can investigate the shipment with the carrier.
In certain circumstances, we may ask you to allow additional time for delivery while the carrier completes its investigation.
WRONG OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
LUM+ cannot be held responsible for delivery delays, failed deliveries, or packages returned to sender as a result of incorrect or incomplete information provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at Contact@trylum.com.
Once an order has entered processing or has been shipped, we may not be able to change the delivery address.
If an order is returned to sender because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
ORDER CHANGES & CANCELLATIONS
If you need to modify or cancel your order, please contact us as soon as possible after placing your order.
Once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations will be possible.
Once an order has shipped, it cannot be canceled.
CUSTOMS & DELIVERY
Depending on the destination, orders may be subject to customs processing or other local import procedures. These procedures may occasionally result in additional delivery time.
LUM+ is not responsible for delays caused by customs authorities or local delivery procedures.
NEED HELP WITH YOUR SHIPMENT?
If you have any questions regarding your order, tracking information, or delivery, please contact our customer support team.
LUM+
Email: Contact@trylum.com
Phone: +1 (406) 312-9087
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (MST)
We respond to all inquiries within 24 business hours.