Terms of service
Last updated: September 12, 2026
Overview
This website is operated by LUM+. Throughout the site, the terms “we,” “us,” and “our” refer to LUM+.
LUM+ offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not access the website or use our Services.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence or have the consent required by applicable law to use this website.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.
You must not transmit viruses, malware, or any code of a destructive nature.
A breach or violation of these Terms may result in termination of your access to our Services.
Section 2 — General Conditions
We reserve the right to refuse Service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Your information, excluding payment information, may be transferred across various networks and adapted to technical requirements. Payment information is encrypted during transmission using the protections provided by our payment processors and platform.
Section 3 — Accuracy of Information
We make reasonable efforts to ensure that information provided on our website is accurate and current.
However, information on this site is provided for general informational purposes and may occasionally contain errors, omissions, or outdated information.
We reserve the right to modify the contents of the website at any time, subject to applicable law.
Section 4 — Prices and Changes to the Service
Prices for our products may change without prior notice.
We reserve the right to modify, suspend, or discontinue any part of the Service or product offering at any time, subject to any rights you may have under applicable consumer law.
Promotions, discounts, and special offers may be changed or discontinued at our discretion.
Section 5 — Products and Services
Certain products or Services may be available exclusively online through our website.
We make reasonable efforts to display product photographs, colors, descriptions, and other information as accurately as possible. However, the appearance of colors may vary depending on your device or display.
We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary and permitted by law.
Returns and refunds are subject to our Refund Policy and any mandatory rights provided by applicable law.
Individual experiences with skincare products may vary. Information provided on our website should not be considered medical advice, diagnosis, or treatment.
Section 6 — Billing and Account Information
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, or suspected resale activity.
If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, or other contact information provided when the order was placed.
You agree to provide current, complete, and accurate billing, shipping, and account information for your purchases.
You are responsible for promptly updating your information when necessary.
Section 7 — Optional and Third-Party Tools
We may provide access to third-party tools or services that we do not directly control.
Your use of these tools is at your own discretion and may also be governed by the third party’s own terms and privacy policies.
We may introduce new tools, features, or Services in the future. These may also be subject to these Terms.
Section 8 — Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, policies, products, or practices of third-party websites that we do not control.
Before making a transaction through a third-party website, you should review its applicable terms and policies.
Section 9 — Reviews, Feedback and Submissions
If you voluntarily submit reviews, feedback, suggestions, photographs, or other content to LUM+, you represent that you have the right to submit that content.
You agree that your submissions will not violate the rights of another person, including intellectual property, privacy, or other legal rights.
You must not submit unlawful, abusive, defamatory, misleading, obscene, fraudulent, or malicious content.
We reserve the right to moderate or remove content where permitted by law and appropriate for operating our website.
Section 10 — Personal Information
Your submission and our handling of personal information through the store are governed by our Privacy Policy.
Please review our Privacy Policy for more information about how personal information is collected, used, and protected.
Section 11 — Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors and update information where necessary.
If an error materially affects an order you have already placed, we will handle the situation in accordance with applicable law.
Section 12 — Prohibited Uses
You may not use our website or its content:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit viruses, malware, or malicious code
- To collect personal information about others without authorization
- To spam, phish, scrape, crawl, or otherwise misuse the Service
- To interfere with the security or operation of our website
- To engage in fraudulent or abusive activity
We reserve the right to restrict or terminate access to our Service for violations of these Terms.
Section 13 — Disclaimer of Warranties
We aim to provide a reliable website and shopping experience, but we cannot guarantee that access to our Service will always be uninterrupted, secure, timely, or error-free.
Except where prohibited by applicable law, the website and Services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
Section 14 — Limitation of Liability
To the fullest extent permitted by applicable law, LUM+ and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from your use of the website or Services.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.
Section 15 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold LUM+ harmless from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the Service, violation of these Terms, or infringement of another party’s rights.
Section 16 — Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.
Section 17 — Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our Services at any time.
We may suspend or terminate access to the Service if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.
Section 18 — Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement governing your use of our Services.
Section 19 — Changes to These Terms
We reserve the right to update or modify these Terms from time to time.
Any updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, where permitted by law.
Section 20 — Contact Information
Questions about these Terms of Service can be sent to:
LUM+
Email: Contact@trylum.com
Phone: +1 (406) 312-9087
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (MST)
We respond to all inquiries within 24 business hours.